Terms and Conditions – MySchoolPage

About Myschoolpage

MySchoolPage is an international ed-tech company with headquarters in Dubai, and branch offices in Massachusetts and Bangalore. We provide 1-1, personalized, live, interactive, online tuition provided by exceptional certified tutors, for K-12 students across the globe. We are devoted to helping students in improving their grades and students from over 200+ schools around the globe have experienced tremendous success with us. We are unique because our experienced academic mentors monitor the progress of every child to optimize their learning experience. We also have an in-house developed tutoring methodology that couples that best in global teaching techniques with independently developed content.

Usage Terms

The terms of usage, govern your use of MSP website and service. By using or visiting the MSP website you agree to be bound by these terms of use. If you do not agree to these Terms of Use, please do not use the MSP website. For the purposes of this agreement, “You” means and includes the parent or adult who is paying for the service, as well as the student or any other person who is using the service.

Changes to Terms of Use

MSP, reserves the right, to change these Terms of Use at its  sole and absolute discretion,  from time to time, with or without notice to you. It is entirely your responsibility to keep yourself updated with these changes.  The most current version of these Terms of Use can be reviewed by clicking on the “Terms of Use” located at the bottom of the pages of the MSP Web site. The most current version of the Terms of Use will supersede all previous versions. Your use of the MSP Web site or continued use of our service after changes are made means that you agree to be bound by such changes.

Privacy Policy

We respect the Students right to privacy.  Please read our privacy policy before commencing further.

User Content
Any material, information or communication you upload using our facility will be treated as non-confidential and non-proprietary. You automatically grant us permission to use the material/information/communication for our use whether for dissemination, quality control, curriculum development, or marketing our services.  The actual tutorial sessions will be recorded and archived for quality assurance purposes.

How MySchoolPage Works

Registration
To use the Services, you will need to register on the site, pay any applicable fees, and obtain an account, and password. You are solely responsible for maintaining the confidentiality of your account(s), and password(s) and for all activities and liabilities associated with or occurring under your account(s), and password(s).You agree to (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (such information being “Your Data”), (b) maintain and promptly update Your Data to keep it true, accurate, current and complete. You agree not to use the site, the Services or the Company Content to recruit, solicit, or contact in any form Tutors or potential Consumers for employment or contracting for a business not affiliated with us without our advance written permission or use the site to put up any views whether or not you belove in them.

Scheduling of sessions – Student Responsibilities

  1. Schedule for the session will be shared with the student in advance. You have to login at the scheduled time to the session.  In case of any inconvenience in the planned schedule, student can request for a change before the program starts (Refer point no 2 below for timelines). The changes will be incorporated up on mutual agreement.   
  2. Non-attendance at a session or cancellation without providing 4 business hours* notice will be treated as a session consumed. Cancellation for emergencies will be considered on a case-by-case basis and must be supported by proof of such emergency (doctor’s report, etc). In all situations, only 1 emergency cancellation will be considered on compassionate grounds per month.
  3. Students are expected to login on time for all scheduled sessions. The tutor will end the session if the student does not show up within 15 mins of the session start time. And, the session will be considered as a consumed session. 
  4. Tutors are always required to be present in the session at the time of the start of the session. In case of a delay from the tutor, the student can log out of the session after waiting for 15 mins. This session will be rescheduled based on the tutor's availability. Please communicate with MSP on studentsupport@myschoolpage.com with the subject line – Tutor <Name> missed the class <Date>.  In addition, such reporting will ensure that the student gets a credit of additional 30 free minutes of tutoring.
  5. If you require an additional session, you must intimate us 7 business hours* prior to your required time of the additional session on studentsupport@myschoolpage.com with the subject line - Requirement of an additional session <Date/time>. The request shall be considered on the basis of availability of tutor.

Rescheduling of sessions – by students

  1. A student is given 3 opportunities in a calendar month, to reschedule a session – this means that a student can place a request to reschedule a class three times a month without penalties, only if such reschedule request is placed 4 business hours* in advance of the scheduled session.
  2. Every reschedule thereafter during the same calendar month will result in a deduction in the session credit.

Rescheduling of sessions – by tutors  
Our tutors are trained to be prompt and punctual for their classes, however they may take leave at times due to personal emergencies.

  1. If the reschedule request from the tutor comes at least 4 business hours* before the session start, the session is rescheduled to the end of the lesson plan and the student will be informed accordingly. If a request is made by the tutor less than 4 business hours of the start of the session, it will be considered as a session missed by the tutor. Alternatively, during exam or other critical times, the student can choose a substitute tutor from our list of alternate tutors for their unconsumed session. Every tutor is allowed to reschedule only 2 times a month. If they reschedule more than that, an extra 30 minutes will be provided free by that tutor for every class rescheduled more than twice in a month.
  2. Tutor misses – If the tutor does not attend the session without any intimation, the session will be rescheduled. The tutor will be asked to provide 30 minutes extra free session for every session missed.  

Technical Issues  

  1. Self-Checks: Before sessions begins, Internet connection should be stable and have at least 1 Mbps bandwidth available throughout the session to support the live session**.
  2. Ensure headset/earphones and mike are in good working condition
  3. Student Tech Issue – If there is any connectivity issue at student's end, student needs to immediately contact the technical support of MSP and report the issue. If the issue is not resolved and problem persists on student’s side for more than 15 minutes, scheduled session will be deemed as consumed.
  4. Tutor Tech Issue – If there are any connectivity or technical glitches at the tutor's end, the student needs to wait for 15 mins for the tutor to re-join. In case the session does not resume in 15 mins, student may then send an email to MSP at studentsupport@myschoolpage.com with the subject line – “Connectivity issue lost class <Date>”. The session will be rescheduled

Tutor Changes
The student will be given the opportunity to request for a new tutor after consuming 2 sessions with a tutor, in case of dissatisfaction with the current tutor. If a tutor leaves MSP for personal reasons, MSP reserves the right to assign a new tutor of similar capabilities.

Changes to schedule
If student desires to change the time slot that was originally agreed for the provision of services by MSP, the student will have to accept a new tutor, if the current tutor is not available.  Monthly schedule change requests can be made only once a month or after consumption of 8 sessions per subject.

Cancellation
You may cancel your subscription to MSP at anytime, and cancellation will be effective immediately and will be subject to refund policy (Refer refund policy point 8). To cancel, you may call our Customer Care at

+91-80-40954360 between the hours of 12 noon IST and 8 pm IST, 6 days a week starting Monday.

Refund Policy

  1. Where a promise of grade improvement has been made and the student does not show such improvement, 100% of the purchase price of the package will be refunded. This condition is valid where a separate proposal and pricing structure is specifically shared by MSP with you.
  2. Students who have consumed 50% of the sessions will not be eligible for any refund. 
  3. Students who have consumed less than 50% of the sessions and are not satisfied with the services, can request for a refund of the remaining unconsumed sessions only within 30 days’ of pausing the classes, subject to the condition that the package validity has not expired (refer to table below for validity details).  However, refunds will be at the sole discretion of MSP.
  4. All the refunds will be processed by the same mode of payment method, using which the payment was made to MSP.  All transaction charges will be deducted from balance refund amount. 

Billing
By using the MSP service, you are expressly agreeing that we are permitted to bill you the relevant fees, for your use of the MSP service. As used in these Terms of Use, “billing” shall indicate either a charge or debit, as applicable, against your Payment Method, including a checking account, where applicable. The subscription fee will be billed at the beginning of your package subscription but your membership will automatically renew for successive monthly subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate it. The billing cycle will depend on the type of plan you have selected to subscribe. If your Payment method reaches its expiration date, your continued use of the service constitutes your authorization for us to continue billing that Payment Method and you remain responsible for any uncollected amounts.

Pricing
MSP reserves the right to change prices without advance notice and, to offer promotions periodically to certain group of customers and thus not available to all customers. Prices for the current subscription may not change but can change for subsequent subscriptions.  Offers on a particular subscription may not be valid for subsequent subscriptions.

Package Validity
Minimum number of sessions per subject has to be 8 sessions.  For example: if student requires tutoring for 3 subjects, 24 session has to be purchased. Minimum 8 sessions per subject.

Validity table

No of SessionsValidity
830 days
2460-90 days#
4890-120 days#
96180-240 days#

# Depending on the number of subjects taken per package. E.g., where a 24 sessions’ package is used for only one subject, then the validity is for 90 days. If 24 sessions package is used for 2 subjects, then the validity is restricted to 60 days.

Payments to be made in multiples of 8 sessions per subject, depending on the number of subjects opted by student for tutoring.

For paid session which are yet to be consumed after validity period (Refer validity table above) will be intimated to the student through calls/emails. In case of no response from students within 5 days of notification, all the unconsumed sessions will be considered as consumed and MSP reserves all the rights to allocated the unconsumed session back to student.

Terms and conditions pertaining to a package purchased for a particular subject(s), as per the relevant proposal number, cannot be modified or used for other subject(s) without a revised agreement.

* Business hours are from 9 am to 9 pm IST

** If multiple devices are connected to a single network/WiFi, it is the student(s)’ responsibility to ensure enough bandwidth is available for the session.

Account Access; Identity Protection
In order to provide you with ease of access to your account, MSP will place a cookie (a small text file) on any computer from which you access the MSP Web site. This cookie is used to identify you throughout the MSP Web site. This cookie will be automatically destroyed when cookies are cleared. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.

You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. You may choose to share your account with other people by providing them your password. However, if you decide to share your account with other people, you take full responsibility for their actions. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to the MSP Web site.

If you find that you’re a victim of identity theft and it involves a MSP account, you should notify customer service. Then, you should report this instance to all your credit card issuers, as well as your local law enforcement agency. MySchoolPage reserves the right to place any account on hold anytime with or without notification to the subscriber in order to protect itself and its partners from what it believes to be fraudulent activity. MSP is not obligated to credit or discount a membership for holds placed on the account by either a representative of MSP or by the automated processes of MSP.

Intellectual property

Copyright
All content included on the MSP Web site and delivered to subscribers as part of the service, including text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of MSP, or its suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of MSP, and protected by U.S. and international copyright laws. Content shall not be reproduced or used without express written permission from MySchoolPage, or its suppliers. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the MSP Web site, not to insert any code or product or manipulate the content of the MSP Web site in any way that affects the user’s experience, and not to use any data mining, data gathering or extraction method. MSP reserves the right to terminate your membership hereunder if MSP e, in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the copying of content provided to you by us or the copying or other unauthorized use of our proprietary content. MSP reserves its rights to claim damages from you and/or treat any violation of the terms hereunder as criminal breach of trust. The use of the MSP service is solely for your personal and non-commercial use. Please see the instructions at the end of these Terms of Use for notifying us of the presence of any allegedly infringing content on the MSP Web site.

Trademarks
The MSP logo, MySchoolPage.co, and MySchoolPage.com are trademarks of Netleisure Internet Technologies Pvt Ltd.. The MySchoolPage Web site, including but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of MSP. The trademarks, service marks and trade dress of MSP may not be used or reproduced without prior written approval from MSP and may not be used in connection with any product or service that is not affiliated with MSP, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of MSP, or in any manner that disparages or discredits MSP or hurts the sentiments of a third party. Other trademarks that appear on the MSP Web site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MSP. Any images of persons or personalities contained on the MSP Web site are not an indication or endorsement of MySchoolPage or any particular product or our service unless otherwise indicated.

Website Content
We distribute subject content, and other animations and we reserve the right to display and promote the content or other information on our Web site to you in any manner we choose in our sole and absolute discretion. In addition, the MSP Web site allows you and other third parties to post comments, give feedback concerning the services offered, our tutors, and subject content distributed by us. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties on the MSP Web site are those of the respective authors or producers and not of MySchoolPage, ,or its shareholders, directors, officers, or employees. Under no circumstances shall MySchoolPage, Inc., or its shareholders, directors, officers, directors, or employees be held liable for any loss or damage caused by your reliance on information obtained through the MSP Web site. It is your responsibility to evaluate the information, opinion, advice, or other content available through the MySchoolPage Web site.

Use of Information Submitted
MSP is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to MSP (“Content”), including, without limitation, responses to questionnaires or through postings to the MySchoolPage Web site without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the MSP Web site or other Web sites. Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Content submitted in any media, software or technology of any kind now existing or developed in the future.

Please note MSP does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to MSP. Should you send any unsolicited materials or ideas, you do so with the understanding no additional consideration of any sort will be provided to you, and you are waiving any claim against MSP and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.

Service Testing
From time to time, we test various aspects of our service, including service levels, plans, promotions and pricing, and we reserve the right to include you in or exclude you from these tests without notice.

Electronic Communication
By using the MSP service, you consent to receiving electronic communications from MSP. These communications will include notices about your account (e.g., shipping and receiving e-mails and other transactional information) and information concerning or related to our service, such as featured content or other announcements, or offerings. These communications are part of your relationship with MSP and you receive them as part of the MSP subscription. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Conduct
You may only access the site and use the Company Content and the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Services. You agree that you will not in any way: (i) interfere with the ability of others to access or use the Services; (ii) disrupt the normal flow of communication or otherwise act in a manner that negatively affects other users’ ability to use the site or the Services; (iii) claim a relationship with or to speak for any individual, business, association, institution, or other organization for which you are not authorized to claim such a relationship; or (vi) interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services; (v) You agree that you will treat the tutors with respect and not use obscenities in the virtual classroom, make threats, or discuss matters other than those directly related to the academic subject for which you seek help; (vi) You agree that you will not solicit any personal information from any tutor, and agree that if any tutor ever discloses such information to you, asks you for any personal information, or suggests any offline meeting or conversation, you agree to immediately report this to us by phone and in writing; (vii) You agree that you will not dilute, tarnish or otherwise harm the MSP brand or its representatives by way of direct/indirect communication or inappropriate use of social media. (viii) You also agree not to use any abusive or foul language with the representatives /telecallers of MSP.

Limitation on use You must be 18 years of age or older to subscribe to the MSP service. While individuals under the age of 18 may utilize the service, they may do so only with the involvement of a parent or legal guardian. Unless otherwise specified, the content on the MSP Web site is for your personal and non-commercial use and we grant you a limited license to access the MSP Web site for that purpose. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the MSP Web site without our express written consent. MSP does not promote, foster or condone the copying of copyrighted material or any other infringing activity. Any unauthorized use of the MSP Web site or its contents will terminate the limited license granted by us and you maybe liable for any legal action that MySchoolPage may decide to initiate.

Right to Terminate
We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.

Links
Some of the hyperlinks and banners on the MSP Web site may lead to other Web sites that are not controlled by, or affiliated with, MSP . In addition, other Web sites may link to the MSP Web site. MySchoolPage has not reviewed these Web sites and is not responsible for the content or privacy policies of these Web sites.

Claims of Copyright infringement
It is the policy of MSP to respect the intellectual property rights of others. MSP does not promote, foster or condone the copying of copyrighted material or any other infringing activity. If you believe your work has been copied in a way that constitutes copyright infringement, are aware of any infringing material on the MSP Web site, or know of someone who is making unauthorized use of the content of the MSP Web site, please notify us of your concern by submitting a written notice to us at the following address:

MySchoolPage

C/O Netleisure Industries,

Level 14, Boulevard Plaza Tower One

Emaar boulevard, Downtown Dubai, P.O. Box 334135

Dubai UAE

ATTENTION ; GENERAL COUNSEL :
Your notice must be signed and contain the following:

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;

Identification of the copyrighted work claimed to have been infringed;

Identification of the material on the MSP Web site that is claimed to be infringing, and information reasonably sufficient to permit us to locate the material;

Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and, if available, your e-mail address;

A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

A statement that the above information is accurate, and under penalty of perjury, that you are, or are authorized to act on behalf of, the owner of the copyright that is allegedly infringed.

Our copyright notice email address is info@schoolpage.co. Please note, however, that in order for your notice to us to be effective under the Digital Millennium Copyright Act, your notice must be in writing and contain the elements described above. We will not be able to respond to any customer service or other issues through this phone number or email address. For queries that are not related to copyright matters, please see other ways to contact us.

DISCLAIMER OFF WARRANTY; LIMITATIONS
THE COMPANY CONTENT, THE SITE, THE SERVICES AND EACH PORTION THEREOF ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE COMPANY CONTENT, THE SERVICES AND EACH PORTION THEREOF, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE COMPANY CONTENT, THE SITE, THE SERVICES, EACH PORTION THEREOF OR ANY THIRD PARTY SITES.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE COMPANY CONTENT, THE SITE, THE SERVICES OR ANY PORTION THEREOF, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE SITE, THE COMPANY CONTENT, THE SERVICES OR ANY PORTION THEREOF RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATE, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NEITHER WE, NOR THIRD PARTIES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED IN THE COMPANY CONTENT, THE SITE, THE SERVICES OR ANY PORTION THEREOF OR IN ANY REPORTS OF VERIFICATION SERVICES. YOU AGREE NOT TO HOLD US (OR OUR AGENTS, EMPLOYEES OR TUTORS) LIABLE FOR ANY INSTRUCTION, ADVICE OR SERVICES DELIVERED WHICH ORIGINATED THROUGH THE SITE, THROUGH ANY VERIFICATION SERVICE OR IN CONNECTION WITH THE COMPANY CONTENT, THE SERVICES OR ANY PORTION THEREOF.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless us, and our affiliates, officers, directors, agents, partners, employees, licensors, representatives and third party providers (including our affiliates’ respective officers, directors, agents, partners, employees, licensors, representatives, and third party providers), from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney’s fees and related costs and expenses, due to or arising out of any User Content you submit, post to, email, or otherwise transmit to us or through the Services, your use of the Services, the Company Content or any portion thereof, your connection to the Services, or your breach of these Terms. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to fully cooperate with such defense and in asserting any available defenses.

MODIFICATIONS TO THE SERVICE
We may add, change or eliminate features, pricing, nomenclature and other aspects of the Services and make other changes at any time and these Terms will continue to apply to the Services as modified. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the site or the Services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any such modification, suspension, or discontinuance of the site or the Services.

GENERAL
These Terms and any policies applicable to you posted on the site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. All rights not expressly granted herein are expressly reserved. These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assigns. If any provision of these Terms is found to be illegal or unenforceable, these Terms will be deemed curtailed to the extent necessary to make the Terms legal and enforceable and will remain, as modified, in full force and effect. These Terms and all matters or issues collateral thereto will be governed by, construed and enforced in accordance with the laws in India, applicable to contracts executed and performed entirely therein (without regard to any principles of conflict of laws), and jurisdiction for any court action in Bangalore. Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail. Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.
For any assistance Students/Parents can reach the Customer Support Desk on +91 (0)80 6743 9800 or studentsupport@mySchoolPage.com