MySchoolPage is an international ed-tech company with headquarters in Dubai, UAE, and branch offices in Massachusetts, USA and Bangalore, India. We provide 1-on-1, personalized, live, interactive, online tuitions delivered by certified tutors for K-12 students. We are devoted to helping students in improving their grades. Students from over 1000+ schools around the world have experienced measurable success with us. We are unique because our in-house academic mentors analyze the students’ needs, plan the learning sessions accordingly and monitor the progress of every child to optimize their learning experiences. We also have developed an in-house tutoring methodology that uses the best global teaching techniques along with our independently developed content to our students.
Henceforth, in this document, MySchoolPage shall be referred to as “MSP”.
Any material, information or communication you upload using our facility will be treated as non-confidential and non-proprietary. You automatically grant us permission to use the material/information/communication for our use whether for dissemination, quality control, curriculum development, or marketing our services. The actual tutorial sessions will be recorded and archived for quality assurance purposes.
How MySchoolPage Works
To use the Services, you will need to register on the site, pay any applicable fees, and obtain an account, and password. You are solely responsible for maintaining the confidentiality of your account(s), and password(s) and for all activities and liabilities associated with or occurring under your account(s), and password(s). You agree to (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (such information being “Your Data”), (b) maintain and promptly update Your Data to keep it true, accurate, current and complete. You agree not to use the site, the Services or the Company Content to recruit, solicit, or contact in any form Tutors or potential Consumers for employment or contracting for a business not affiliated with us without our advance written permission or use the site to put up any views whether or not you belive in them.
Scheduling of Sessions – Student Responsibilities
- Schedule for the session will be shared with the student in advance. You have to log in at the scheduled time to the session. In case of any changes required to the planned schedule, the student can request for a change before the program starts (Refer point no 2 below for timelines). The changes will be incorporated upon mutual agreement and on the availability of tutors.
- Non-attendance at a session or cancellation without providing advance notice of at least 24 hours notice will be not be allowed and the sessions will be treated as a “consumed”. Cancellation for emergencies will be considered on a case-by-case basis and must be supported by proof of such emergency (doctor’s report, etc). Apart from one regular session cancellation or rescheduling allowed per month, only 1 emergency cancellation will be considered on compassionate grounds per month.
- Students are expected to log in on time for all scheduled sessions. The tutor will end the session if the student does not show up within 15 mins of the session start time. And, the session will be considered as a consumed session.
- Tutors are always required to be present in the session at the time of the start of the session. In case of a delay from the tutor, the student can log out of the session after waiting for 15 mins. This session will be rescheduled based on the tutor’s availability. Please send an email to MSP on firstname.lastname@example.org with the subject line – Tutor <Name> missed the class <Date>. Such reporting will ensure that the student gets a credit of an additional 30 free minutes of tutoring.
- If you require an additional session, you must intimate us 24 hours prior to your required time of the additional session on email@example.com with the subject line – Requirement of an additional session <Date/time>. The request shall be considered on the basis of availability of the tutor.
Rescheduling of sessions – by students
- A student is given 1 opportunity per calendar month to reschedule a session. This means that a student can place a request to reschedule a class once a month without penalties, only if such reschedule request is placed 24 hours in advance of the scheduled session.
- Every reschedule thereafter, during the same calendar month will result in a reduction in the session credit. This means that this sessions will be considered as “consumed” by MSP.
Rescheduling of sessions – by tutors
Our tutors are strictly informed to be prompt and punctual for their classes, however, they may take leave at times due to personal emergencies.
- If the reschedule request from the tutor comes at least 24 hours before the session starts, the session will be rescheduled to the end of the lesson plan and the student will be informed accordingly.
- If a request is made by the tutor less than 24 hours of the start of the session, it will be considered as a session missed by the tutor.
- During exam or other critical times, the student can choose a substitute tutor from our list of alternate tutors for their unconsumed session. Every tutor is allowed to reschedule only once a month. If they reschedule more than that, an extra 30 minutes will be provided free by that tutor for every class rescheduled more than twice in a month.
- Tutor misses – If the tutor does not attend the session without any intimation, the session will be rescheduled. The tutor will be asked to provide 30 minutes of extra free session for every session missed.
- Self-Checks: Before sessions begin, please ensure you have a laptop or a desktop with at least a Windows 7 OS or Mac OS X, an Internet connection with maximum latency of 30 ms, a USB headset and mic. This must be available throughout the session to support the live session**.
- Student Tech Issue – If there is any connectivity issue at student’s end and the issue is not resolved and the problem persists on student’s side for more than 15 minutes, a scheduled session will be deemed as consumed. While working towards a resolution during the first 15 minutes, the student must send an email to firstname.lastname@example.org to inform them of the problem.
- Tutor Tech Issue – If there are any connectivity or technical glitches at the tutor’s end, the student needs to wait for 15 mins for the tutor to re-join. In case the session does not resume in 15 mins, the student may then send an email to MSP at email@example.com with the subject line – “Connectivity issue lost class <Date>”. The session will be rescheduled
The student will be given the opportunity to request for a new tutor after consuming 2 sessions with a tutor and before consuming 4 sessions, in case of dissatisfaction with the current tutor. If a tutor leaves MSP for personal reasons, MSP reserves the right to assign a new tutor of similar capabilities.
Changes to schedule
The schedule agreed upon during our initial Student Needs Analysis Call is what will be considered permanent. The schedule sent to you first will hold good for the entire duration of the sessions scheduled.
If a student desires to change the time slot that was originally agreed for the provision of services by MSP, the student will have to accept a new tutor, if the current tutor is not available. Schedule change requests can be made only once a month or after consumption of 8 sessions per subject.
You may cancel your subscription to MSP only before starting the 5th session. Cancellation will be subject to our refund policy.
- Where a promise of grade improvement has been made and the student does not show such improvement, 100% of the purchase price of the package will be refunded. This condition is valid only where a separate proposal and pricing structure is specifically shared by MSP with you.
- Students who have consumed more than 4 sessions will not be eligible for any refund.
- Students who have consumed less than 4 sessions and are not satisfied with the services, can request for a refund of the remaining unconsumed sessions. This request will need to reach MSP within 30 days of the purchase of the sessions and is subject to the condition that the package validity has not expired (refer to the table below for validity details). All refunds will be at the sole discretion of MSP.
- All the refunds will be processed to the same mode of payment method used while making the purchase All transaction charges will be deducted before a refund is made.
Payments are made solely for the subjects purchased. No subject changes are allowed.
MSP reserves the right to change prices without advance notice and, to offer promotions periodically to certain group of customers and thus not available to all customers. Prices for the current subscription may not change but can change for subsequent subscriptions. Offers on a particular subscription may not be valid for subsequent subscriptions.
A minimum number of sessions per subject has to be 8 sessions. For example: if student requires tutoring for 3 subjects, 24 session have to be purchased. Minimum 8 sessions per subject.
|No of Sessions||Validity|
# Depending on the number of subjects taken per package. E.g., where a 24 sessions’ package is used for only one subject, then the validity is for 90 days. If 24 sessions package is used for 2 subjects, then the validity is restricted to 60 days.
Payments to be made in multiples of 8 sessions per subject, depending on the number of subjects opted by student for tutoring.
For paid session which are yet to be consumed after validity period (Refer validity table above) will be intimated to the student through calls/emails. In case of no response from students within 5 days of notification, all the unconsumed sessions will be considered as consumed.
Terms and conditions pertaining to a package purchased for a particular subject(s), as per the relevant proposal number, cannot be modified or used for other subjects (s) without a revised agreement.
* Business hours of MSP are from 10 am to 10 pm IST
** If multiple devices are connected to a single network/WiFi, it is the student(s)’ responsibility to ensure enough bandwidth is available for the session.
Account Access; Identity Protection
In order to provide you with ease of access to your account, MSP will place a cookie (a small text file) on any computer from which you access the MSP Web site. This cookie is used to identify you throughout the MSP Web site. This cookie will be automatically destroyed when cookies are cleared. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.
You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. You may choose to share your account with other people by providing them with your password. However, if you decide to share your account with other people, you take full responsibility for their actions. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to the MSP Web site.
If you find that you’re a victim of identity theft and it involves an MSP account, you should notify customer service. Then, you should report this instance to all your credit card issuers, as well as your local law enforcement agency. MySchoolPage reserves the right to place any account on hold anytime with or without notification to the subscriber in order to protect itself and its partners from what it believes to be fraudulent activity. MSP is not obligated to credit or discount a membership for holds placed on the account by either a representative of MSP or by the automated processes of MSP.
The MSP logo, MySchoolPage.co, and MySchoolPage.com are trademarks of Netleisure Internet Technologies Pvt Ltd.. The MySchoolPage Website, including but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of MSP. The trademarks, service marks and trade dress of MSP may not be used or reproduced without prior written approval from MSP and may not be used in connection with any product or service that is not affiliated with MSP, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of MSP, or in any manner that disparages or discredits MSP or hurts the sentiments of a third party. Other trademarks that appear on the MSP Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MSP. Any images of persons or personalities contained on the MSP Website are not an indication or endorsement of MySchoolPage or any particular product or our service unless otherwise indicated.
We distribute subject content and other animations and we reserve the right to display and promote the content or other information on our Web site to you in any manner we choose in our sole and absolute discretion. In addition, the MSP Web site allows you and other third parties to post comments, give feedback concerning the services offered, our tutors, and subject content distributed by us. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties on the MSP Website are those of the respective authors or producers and not of MySchoolPage, or its shareholders, directors, officers, or employees. Under no circumstances shall MySchoolPage, Inc., or its shareholders, directors, officers, directors, or employees be held liable for any loss or damage caused by your reliance on information obtained through the MSP Web site. It is your responsibility to evaluate the information, opinion, advice, or other content available through the MySchoolPage Web site.
Use of Information Submitted
MSP is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to MSP (“Content”), including, without limitation, responses to questionnaires or through postings to the MySchoolPage Website without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the MSP Web site or other Web sites. Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Content submitted in any media, software or technology of any kind now existing or developed in the future.
Please note MSP does not accept unsolicited materials or ideas for use or publication and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to MSP. Should you send any unsolicited materials or ideas, you do so with the understanding no additional consideration of any sort will be provided to you, and you are waiving any claim against MSP and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.
From time to time, we test various aspects of our service, including service levels, plans, promotions, and pricing, and we reserve the right to include you in or exclude you from these tests without notice.
By using the MSP service, you consent to receive electronic communications from MSP. These communications will include notices about your account (e.g., shipping and receiving e-mails and other transactional information) and information concerning or related to our services, such as featured content or other announcements, or offerings. These communications are part of your relationship with MSP and you receive them as part of the MSP subscription. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
You may only access the site and use the Company Content and the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Services. You agree that you will not in any way: (i) interfere with the ability of others to access or use the Services; (ii) disrupt the normal flow of communication or otherwise act in a manner that negatively affects other users’ ability to use the site or the Services; (iii) claim a relationship with or to speak for any individual, business, association, institution, or other organization for which you are not authorized to claim such a relationship; or (vi) interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services; (v) You agree that you will treat the tutors with respect and not use obscenities in the virtual classroom, make threats, or discuss matters other than those directly related to the academic subject for which you seek help; (vi) You agree that you will not solicit any personal information from any tutor, and agree that if any tutor ever discloses such information to you, asks you for any personal information, or suggests any offline meeting or conversation, you agree to immediately report this to us by phone and in writing; (vii) You agree that you will not dilute, tarnish or otherwise harm the MSP brand or its representatives by way of direct/indirect communication or inappropriate use of social media. (viii) You also agree not to use any abusive or foul language with the representatives /telecallers of MSP.
Limitation on use You must be 18 years of age or older to subscribe to the MSP service. While individuals under the age of 18 may utilize the service, they may do so only with the involvement of a parent or legal guardian. Unless otherwise specified, the content on the MSP Website is for your personal and non-commercial use and we grant you a limited license to access the MSP Web site for that purpose. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the MSP Website without our express written consent. MSP does not promote, foster or condone the copying of copyrighted material or any other infringing activity. Any unauthorized use of the MSP Website or its contents will terminate the limited license granted by us and you may be liable for any legal action that MySchoolPage may decide to initiate.
Right to Terminate
We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.
Some of the hyperlinks and banners on the MSP Website may lead to other Web sites that are not controlled by, or affiliated with, MSP. In addition, other Web sites may link to the MSP Web site. MySchoolPage has not reviewed these Web sites and is not responsible for the content or privacy policies of these Web sites.
Claims of Copyright infringement
It is the policy of MSP to respect the intellectual property rights of others. MSP does not promote, foster or condone the copying of copyrighted material or any other infringing activity. If you believe your work has been copied in a way that constitutes copyright infringement, are aware of any infringing material on the MSP Web site, or know of someone who is making unauthorized use of the content of the MSP Web site, please notify us of your concern by submitting a written notice to us at the following address:
C/O Netleisure Industries,
Level 14, Boulevard Plaza Tower One
Emaar Boulevard, Downtown Dubai, P.O. Box 334135
ATTENTION; GENERAL COUNSEL :
Your notice must be signed and contain the following:
A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;
Identification of the copyrighted work claimed to have been infringed;
Identification of the material on the MSP Web site that is claimed to be infringing, and information reasonably sufficient to permit us to locate the material;
Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and, if available, your e-mail address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
A statement that the above information is accurate, and under penalty of perjury, that you are, or are authorized to act on behalf of, the owner of the copyright that is allegedly infringed.
Our copyright notice email address is firstname.lastname@example.org. Please note, however, that in order for your notice to us to be effective under the Digital Millennium Copyright Act, your notice must be in writing and contain the elements described above. We will not be able to respond to any customer service or other issues through this phone number or email address. For queries that are not related to copyright matters, please see other ways to contact us.
DISCLAIMER OFF WARRANTY; LIMITATIONS
THE COMPANY CONTENT, THE SITE, THE SERVICES, AND EACH PORTION THEREOF ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE COMPANY CONTENT, THE SERVICES, AND EACH PORTION THEREOF, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE COMPANY CONTENT, THE SITE, THE SERVICES, EACH PORTION THEREOF OR ANY THIRD PARTY SITES.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE COMPANY CONTENT, THE SITE, THE SERVICES OR ANY PORTION THEREOF, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE SITE, THE COMPANY CONTENT, THE SERVICES OR ANY PORTION THEREOF RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NEITHER WE NOR THIRD PARTIES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED IN THE COMPANY CONTENT, THE SITE, THE SERVICES OR ANY PORTION THEREOF OR IN ANY REPORTS OF VERIFICATION SERVICES. YOU AGREE NOT TO HOLD US (OR OUR AGENTS, EMPLOYEES OR TUTORS) LIABLE FOR ANY INSTRUCTION, ADVICE OR SERVICES DELIVERED WHICH ORIGINATED THROUGH THE SITE, THROUGH ANY VERIFICATION SERVICE OR IN CONNECTION WITH THE COMPANY CONTENT, THE SERVICES OR ANY PORTION THEREOF.
You agree to indemnify, defend and hold harmless us, and our affiliates, officers, directors, agents, partners, employees, licensors, representatives and third party providers (including our affiliates’ respective officers, directors, agents, partners, employees, licensors, representatives, and third party providers), from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney’s fees and related costs and expenses, due to or arising out of any User Content you submit, post to, email, or otherwise transmit to us or through the Services, your use of the Services, the Company Content or any portion thereof, your connection to the Services, or your breach of these Terms. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to fully cooperate with such defense and in asserting any available defenses.
MODIFICATIONS TO THE SERVICE
We may add, change or eliminate features, pricing, nomenclature and other aspects of the Services and make other changes at any time and these Terms will continue to apply to the Services as modified. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the site or the Services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any such modification, suspension, or discontinuance of the site or the Services.
These Terms and any policies applicable to you posted on the site constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. All rights not expressly granted herein are expressly reserved. These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assigns. If any provision of these Terms is found to be illegal or unenforceable, these Terms will be deemed curtailed to the extent necessary to make the Terms legal and enforceable and will remain, as modified, in full force and effect. These Terms and all matters or issues collateral thereto will be governed by, construed and enforced in accordance with the laws in India, applicable to contracts executed and performed entirely therein (without regard to any principles of conflict of laws), and jurisdiction for any court action in Bangalore. Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail. Nothing in these Terms shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action that shall be binding on the other except as provided for herein or authorized in writing by the party to be bound.
For any assistance Students/Parents can reach our customer support team on email@example.com